boc/backend/handlers/agent_webhook.go

package handlers

import (
	"bytes"
	"encoding/json"
	"net/http"
	"time"

	"github.com/rs/zerolog/log"
)

// AgentWebhookEvent representerar en agent-händelse
type AgentWebhookEvent struct {
	EventType   string                 `json:"event_type"`
	AgentRum    string                 `json:"agent_rum"`
	Timestamp   string                 `json:"timestamp"`
	UserID      string                 `json:"user_id,omitempty"`
	Payload     map[string]interface{} `json:"payload"`
}

// AgentWebhookNotifier skickar agent-händelser till konfigurerade webhooks
type AgentWebhookNotifier struct {
	webhookURL string
	client     *http.Client
	enabled    bool
}

// NewAgentWebhookNotifier skapar en ny notifier
func NewAgentWebhookNotifier(webhookURL string) *AgentWebhookNotifier {
	return &AgentWebhookNotifier{
		webhookURL: webhookURL,
		client:     &http.Client{Timeout: 10 * time.Second},
		enabled:    webhookURL != "",
	}
}

// Notify skickar en händelse till webhook
func (n *AgentWebhookNotifier) Notify(event AgentWebhookEvent) {
	if !n.enabled {
		return
	}

	event.Timestamp = time.Now().Format(time.RFC3339)

	jsonData, err := json.Marshal(event)
	if err != nil {
		log.Error().Err(err).Str("event", event.EventType).Msg("Failed to marshal webhook event")
		return
	}

	go func() {
		resp, err := n.client.Post(n.webhookURL, "application/json", bytes.NewBuffer(jsonData))
		if err != nil {
			log.Warn().Err(err).Str("url", n.webhookURL).Msg("Webhook delivery failed")
			return
		}
		defer resp.Body.Close()

		if resp.StatusCode >= 400 {
			log.Warn().Int("status", resp.StatusCode).Str("url", n.webhookURL).Msg("Webhook returned error")
		}
	}()
}

// NotifyAgentActivated skickas när en agent aktiveras
func (n *AgentWebhookNotifier) NotifyAgentActivated(rum, userID string) {
	n.Notify(AgentWebhookEvent{
		EventType: "agent.activated",
		AgentRum:  rum,
		UserID:    userID,
		Payload: map[string]interface{}{
			"rum":     rum,
			"user_id": userID,
		},
	})
}

// NotifyAgentMessage skickas när en agent skickar ett meddelande
func (n *AgentWebhookNotifier) NotifyAgentMessage(rum, userID, messageType string) {
	n.Notify(AgentWebhookEvent{
		EventType: "agent.message",
		AgentRum:  rum,
		UserID:    userID,
		Payload: map[string]interface{}{
			"rum":          rum,
			"user_id":      userID,
			"message_type": messageType,
		},
	})
}

// NotifyAgentEscalation skickas när en agent eskalerar
func (n *AgentWebhookNotifier) NotifyAgentEscalation(rum, userID, reason string) {
	n.Notify(AgentWebhookEvent{
		EventType: "agent.escalation",
		AgentRum:  rum,
		UserID:    userID,
		Payload: map[string]interface{}{
			"rum":     rum,
			"user_id": userID,
			"reason":  reason,
		},
	})
}

// NotifyAgentError skickas när en agent stöter på ett fel
func (n *AgentWebhookNotifier) NotifyAgentError(rum, userID, errorMsg string) {
	n.Notify(AgentWebhookEvent{
		EventType: "agent.error",
		AgentRum:  rum,
		UserID:    userID,
		Payload: map[string]interface{}{
			"rum":      rum,
			"user_id":  userID,
			"error":    errorMsg,
		},
	})
}